Flight/Origin-Destination: AC1161/YHZ-YYZ
Date: Sept 10 2010
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Kiosks always are
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, very busy. Wouldn't hurt people to adhere to the "Cell-free Zone" signs some times.
Was priority boarding offered (if applicable to your status) and efficient? Yes, Yes
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? Updates provided (ground operations suspended for lightening). Timely? Maybe. Frequent? Not really. But it sufficed as I'm sure nobody really knew when we'd get rolling.
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, OJ/Water. Due to approx 1hr delay at gate standard beverages were provided too.
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Everything done on ground (we had time after all) and by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Approx 1.25 hrs
How was the quality of all the meals? Decent
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Absolutely.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A connecting
Overall experience/any other comments
Flight attendant that worked J cabin was efficient, organized and very well mannered. One of the best services in domestic J that I've had.