Flight/Origin-Destination: AC856 YYZ - LHR
Date: August 29th 2010
Cabin:J
Status:P

Pre departure
Was check in quick and efficient?
N/A connected from YGK

Did you use priority security (if eligible) and if so, was it quick and efficient?
N/A connected from YGK

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks?
Yes - YYZ MLL. Drink selection very good. Food so so. Was in there for over 5 hours because of delay. rubbery pasta (ravioli) was only choice plus some salad stuff. Bread was stale. Service was good.

Was priority boarding offered (if applicable to your status) and efficient?
yes and yes


If there was a delay, did the gate agent provide timely updates?
4 hour delay due to stuck brake on 777-300ER. Updates were reasonable but could have been better.

Onboard - J cabin:
Were the crew professional & well groomed?
yes

If there was a delay, were you provided with timely updates?
crew provided a very detailed explanation regarding the 4 hour delay. It was refreshing to hear what felt like an honest review of the situation

Was the IFE activated on the ground?
No

Was a pre-departure beverage offered on the ground?
Yes
Did crew offer to hang your jacket?
N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?
Yes - ground

Did crew offer a hot towel prior to the meal service?
yes

Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected)
Not sure. Best guess would be 90 minutes

How was the quality of all the meals?
ok. Not great though. Beef was way overcooked and tasteless. Cheese plate and port was great. Dessert was very good.

Did the cabin crew continiously top up the beverage of your choice throughout the flight?
yes - although the wine selection was pretty dismal.

Post departure
If you have checked baggage, did it arrive within reasonable period of time?
yes

Overall experience/any other comments
First time in J 'pod' and was quite impressed. Managed to get 3 hours sleep which is unusual for me on an aircraft..