Originally Posted by
BlackBerryAddict
But if this were the case, then the airline did a bad job of negotiating its contract with the airport. It is down to the airline to set the correct incentives for the airport to deliver the required performance.
I agree, but you are assuming that BA are that concerned about fast track. Look at priority boarding on SH from LHR T5. It is supposed to happen but in reality doesn't. In that case BA controls the staff and can't organise it properly.