Flight/Origin-Destination: 140 YHZ-YYZ
Date: Sept 7
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yep
Did you use priority security (if eligible) and if so, was it quick and efficient? None in YHZ, but place was dead.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Nope
Was priority boarding offered (if applicable to your status) and efficient? Yep
If there was a delay, did the gate agent provide timely updates? Slight delay, but nothing stated. It was obvious as the flight was late inbound.

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, but right before pushback.
Did crew offer to hang your jacket? No, I had to ask.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? No newspapers, no menus. Meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 2 hours. Took forever
How was the quality of all the meals? Nice to see the ravioli back. and love the brownie.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? NO



Post departure
If you have checked baggage, did it arrive within reasonable period of time?

Overall experience/any other comments

FA that serviced J was clearly new an inexperienced. Took her forever to get drink orders straight and delivered. My double scotch first arrived as a glass of red wine. She tipped a meal try on the guy in 1D. I realized after the flight the guy was crew. He was not looking too impressed! No refill on the drink. Never made it back. Not a big deal, but the couple in 3D/F were clearly pissed. SD was working the back.