Originally Posted by louis66

I was on DL2656 MSY-LGA today and ran into several frustrating and concerning issues. BTW, I'm a GM and less than 50K away from being a MM.

First, when I arrived to check in, I went to the Sky Priority line. As I stood there for 5 minutes, while the counter staff ignored me, one of the "floating agents" came to me and told me I'd have to go to the kiosk to check myself in and then stand in the baggage line to check in my bag.

Secondly, upon arriving at the gate and inquiring on the upgrade status I was told that it was full and there was no chance. When I took my assigned coach seat, the gentleman next to me (also GM) was also looking to see if he and his companion could get upgraded. We mentioned that we'd both been told by the gate agent that there was no chance.

Next thing we know, the door is closing and row 4 (A319) in FC was completely empty. To add insult to injury, the flight attendant on duty called and off duty FA who was already seated in coach and offered him one of the empty FC seats.

Does this reflect a change in complementary upgrade policy or was it just laziness and bad service by the gate agent? If there is no policy change, it is completely unacceptable to fly with 4 empty FC seats when there are Medallion members in the back; and definitely to upgrade an off duty FA.

Has anyone heard of any policy change coming?