Flight/Origin-Destination: AC34 / SYD-YVR leg only
Date: 05 SEP 10
Cabin: J
Status: SE

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes/Very
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? NZ Koru Club / One of my favourites
Was priority boarding offered (if applicable to your status) and efficient? Yes/Very
If there was a delay, did the gate agent provide timely updates? No

Onboard - J cabin:
Were the crew professional & well groomed? Some (see below)/Yes
If there was a delay, were you provided with timely updates? Yes (minor)/No
Was the IFE activated on the ground? No
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes/Yes/Yes (drink order on the ground, meal order in the air, by status)
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) About 1h15. Very rushed by one of the FAs. Breakfast was served 2h15 prior to landing, again, quite rushed with heaps of time left to do absolutely nothing before landing.
How was the quality of all the meals? Lunch (lamb) 8/10, Mid-flight snack (dim sum) 7/10, Breakfast (omelette) 5/10
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

Post departure
If you have checked baggage, did it arrive within reasonable period of time? Yes

Overall experience/any other comments
Apparently one of the FAs was not feeling well, as I was told by the SD to whom I've mentioned less than attentive attitude (I am being diplomatic in saying this. At the end of the day, I do sympathise with him.). SD was absolutely fantastic and really tried to improve things. She did ask the FA to go to sleep, but he insisted on continuing with the service. Now, you do get one of these every once in a while, but I really felt bad for those who seemed to have been new to AC J.

Same FA was walking around with his iPhone on about 5 min before landing, and immediately upon landing popped in a bluetooth earphone, which was certainly a first for me on any flight.