Flight/Origin-Destination:874/YUL-FRA
Date:8/31/10
Cabin:J
Status:E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes/Yes
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, overcrowded. Could not find a seat.
Was priority boarding offered (if applicable to your status) and efficient? Yes/No but not AC's fault - Gate lice are unavoidable it seems.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? SD was dismissive.
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? No. When I asked, was dismissed as "We don't do that.". Was not activated until ~5-10 minutes after seatbelt sign. 2 full-plane resets.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? Yes
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes, Yes, in the air.
Did crew offer a hot towel prior to the meal service? Hot towel was, well, cold.
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) I'd guess about 90 minutes?
How was the quality of all the meals?Not bad actually. Better catering from YUL? I'm usually a YYZ-er
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes

The kind lady who attended to my seat was great. Sense of humour, the whole bit. Her SD was not. Gave the impression she had no time for anyone, and was busy. Again, as with most TATL flights, the service was rushed - to get to the magazines in the galley. AC offers the Gourmet Express option for those who want to eat and crash quick. Those that choose the full menu (cuz they can't sleep before midnight, like me) should not have the next course arriving while only 1/2 way through the 1st. And I'm a quick eater - I'm used to eating in the 2 minutes I have, 10 minutes before air-time, on the back of a production truck.

Please bring back the "Wake Me / Don't Wake me" stickers I used to get in J going to GRU. When I woke up, I couldn't even get a cup of coffee we were so close to wheels-down. In hindsight, I suppose I could have requested a wake-up call. I'll see how that goes next time. F/A was nice enough to fetch me some juice from an already-stowed trolley so I could get rid of the morning ew.

In fact, I think this would work best. When taking meal orders, ask for one of three options:

1) Wake me for full breakfast service.
2) Wake me with enough time to sip a coffee and take a pee before wheels-down.
3) Touch me and die (I know some are like this)