Flight/Origin-Destination: AC558 YVR-LAX
Date: 2010-09-04
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? N/A Connection.
Did you use priority security (if eligible) and if so, was it quick and efficient? None available for Domestic – transboarder connection @ YVR ?

Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? No, not enough time. A sign pointing the way to it would be nice though.

Was priority boarding offered (if applicable to your status) and efficient? Yes and yes.

If there was a delay, did the gate agent provide timely updates? N/A?

Onboard - J cabin:

Were the crew professional & well groomed? Yes.

If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes, after the safety video during taxi.

Was a pre-departure beverage offered on the ground? Yes.

Did crew offer to hang your jacket? No / N/A

Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? News papers offered immediately after boarding. Menu’s shown and orders taken after climb out and seat belt sign off.

Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 1.5hrs
How was the quality of all the meals? The salad was wilted, pretty much compost with a cherry tomato on top. The chicken breast was quite nice, but it would have been nice if the skin was removed.

Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A – No checked bags.

Overall experience/any other comments