FlyerTalk Forums - View Single Post - My NEXUS Card was refused at PHX T4
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Old Sep 5, 2010, 2:10 am
  #23  
PhoenixRev
 
Join Date: Apr 2009
Location: Phoenix, AZ
Programs: SW Rapid Rewards, Hilton Honors, Marriott, Avis First
Posts: 4,831
Originally Posted by CdnFlier
Wirelessly posted (BlackBerry9700/5.0.0.743 Profile/MIDP-2.1 Configuration/CLDC-1.1 VendorID/107)Don't they already have the book of valid IDs? At the airports I pass through most often when they aren't sure about Nexus they ask around and flip through a valid photo ID book (contains DLs, passport cards, etc). No excuse for the way they handled it though.
Here is the crux of the issue. The supervisor didn't even think for one second about going the extra step and verifying that NEXUS was indeed accepted.

He was to involved with preening himself and refusing to think for one second that a member of the unwashed masses could possibly be correct and he being wrong.

There is no reason why this attitude should ever be tolerated.
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