Flight/Origin-Destination: 280 / YYC-YWG
Date: Sept 4
Cabin: J
Status: Basic

Pre departure
Was check in quick and efficient? Very - no line at all
Did you use priority security (if eligible) and if so, was it quick and efficient?
N/A
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Food and drinks were adequate. Additional pastries beyond toast and muffins would be nice.
Was priority boarding offered (if applicable to your status) and efficient?
Yes
If there was a delay, did the gate agent provide timely updates?
N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes - crew was exceptionally friendly
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground?Yes
Was a pre-departure beverage offered on the ground?Yes
Did crew offer to hang your jacket?No - closet seemed to be filled with newspapers and other junk
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)?No menus on offer. Newspapers distributed on the ground
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 40 Mins
How was the quality of all the meals? Mediocre - a chocolate croissant is not a meal
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes