Originally Posted by
kudzu
Welcome to FlyerTalk,
cherylsiscon ^
Sorry to hear of that unfortunate occurence
. Since your attorney has already been consulted and involved, s/he's the best one for further advice. I daresay US
will respond to your attorney acting on your behalf for explanation, compensation and other relief sought.
Best wishes.
Adding to what Kudzu has said, when you have anything to report back, i´m sure everyone would be interested (as i am sure you would be) in knowing what `nonresponsive`means, both in your case and in general. It seems to me to be one of those catchall words, allowing them to deplane anyone that their heart desires