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Old Sep 4, 2010 | 9:00 am
  #72  
sfogate
 
Join Date: Sep 2007
Location: retired from SFO Terminal 3
Posts: 7,437
Originally Posted by channa
I think that's normal for CO -- the front liners aren't empowered to do much.
Actually we are empowered to do the right thing. Agreeing as to what the 'right thing' is, is where we have issues.
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