Originally Posted by
sbm12
I'm still not sure what having friends in high places did for the OP in this case. He drove back to the airport and had the bag inspected. CO decided to replace it. That would've happened even if he hadn't called in a favor if the damage was legit, right?
That's correct. Anyone would get their bag replaced if we damaged it or a travel voucher. All it takes is for one to report the damage immediately after arrival.
Getting your gas and toll monies refunded might take a "higher up" to approve since this is not part of our service. Of course if the baggage service office was closed that night (which is difficult to understand why that would be) I don't think it's a stretch to get someone to authorize the payment of returning to the airport by the OP.