Originally Posted by
worldctzn
I have some ins into some higher ups at CO (who I did not want to bother initially) - but that's what it took and so eventually got it done.
Originally Posted by
channa
I think that's normal for CO -- the front liners aren't empowered to do much.
Are you saying it is normal for 'higher ups at CO' to get involved in resolving relatively mundane day to day issues like damaged bags? Do you have this experience too? Unless depends on one's definition of 'higher ups'?