Hi,

I flew from San Francisco to Bombay (Mumbai) via New York and Doha on the 1st of September and Landed in Bombay on the 3rd of September.

My flights were as follows:
American Airlines: AA178 from SFO to New York (JFK) on September 1st at 1.40 pm
Qatar Airways: QR84 from NY to Doha
Qatar Airways: QR200 from Doha to Bombay. on September 3rd at 3 am

My bags were checked in at SFO with American Airlines, almost 2 and a half hours before departure. The agent there said that the bags would arrive in Bombay and gave me a tag with 2 separate codes for each of my baggage with the airport codes JFK, DOH, BOM.

When I landed in Bombay, only one of the bags had reached. I immediately filed a PIR with the Qatar Airways staff at the Mishandled/Lost baggage counter and got a copy of the PIR.

The guy at the counter said that I could get more information on the missing baggage by calling a number he gave me at around 9 am. Despite repeated calls, no one took the call till around 9.30am.

I was then given a file reference code(after finding out that there was such a thing as world tracer and asking for a reference code). The person on call told me that the information would be updated only after 24 hours. Apart from that the number that she gave me was a 13 digit character code and not a 10 character code as the site specifies.

It has now been more than 24 hours and the file is still not updated and gives the error 'The system cannot locate a valid file for your entry. Please check your entry and try again, or contact your airline for more information'.

I tried different 10 character combinations with the 5 alphabets first and the 5 numerals later.

I even emailed customer support and hope to get a reply soon, but i really don't have much hope that that will happen.

Needless to say, I am very upset as my bags contained most of my office clothes from my trip, including 2 very expensive suits and articles that have a high sentimental value. I would like to know how I can find out where my bags are and what process i should go through to escalate this matter.

Thanks in anticipation of your help.

Franz