Originally Posted by
physicsupr
......... my surprise the cust. rep. mention that he is not allowed (by management) to called hotels for upgrade request. In the past this has not being a problem... Any thoughts?
A FT axiom, if you don't like what you hear, call another agent. It may work for you too!
Originally Posted by
physicsupr
I have also been very successful calling the hotel directly a day prior arrival and voila receive my upgrade over the phone
Why not do it again.