CO.COM...............
I spent an hour on the phone yesterday. I was trying to book a flight with my cat accompanying me, EWR-TPA. It kept asking me for the breed of my dog and would not let me proceed past that screen.
Finally, an hour later, the agent (who was pleasant and apologized a lot), was able to get a confirmation# for the cat. Oh, and he was able to take my CC# and bill me $125. The airfare for myself was $94.