Originally Posted by LAChargers

I finally received a response in a form letter from the Indian contact center denying any refund. I had confirmed seats months in advance and checked in.

Who is "our mutual customer"?

Here's the form letter:

Dear Mr. LaChargers:

We have received your refund request on behalf of our mutual customer in reference to ticket numbers xxx.

United offers customers with confirmed Business Class international tickets on United an opportunity to receive a complimentary upgrade on United's domestic two class cabin flights.

Upgrades are subject to the availability of First-Class seats. .When space is not available in the First-Class cabin, and the guest travels in economy class, no refund is applicable.

We hope that your questions regarding this matter have been addressed, and we look forward to serving future travel plans of our mutual customers.

Sincerely,

Mohammed XXXX
Passenger Refunds

UOK/ca
Ref #: xxx