I just want to whine a minute about my favorite airline which is slithering further into the slime of mediocrity every day, and that makes me sad

so, I KNEW the web site was down today, and I KNEW all the CSRs could report was "they don't know what's wrong" and "no, they don't know when it will be back up" - and frankly, I would have been ok with this, had it been UA I was calling, knowing I was getting a call center overseas - heck I even attributed the web site being screwed up to UA.....

However, I WAS still calling CO, according to everything I have read and everything the CSRs told me, and so I am a little confused as to WHY it was so vague and laissez faire? I mean, if I called the little bagel store down the road and said, hey, your web site is down, you can bet the person on the phone would have been more helpful or informed, and MIGHT even have offered to take my order over the phone at no additional charge? Not so with CO.

CO is not a bagel store. If millions of dollars of flight revenue can't be booked, don't you think you would put out a system alert with a TAD more information?

So, I finally was able to book my flight...and because it is after midnight, i have lost the advance purchase and had to change my dates, which is OK, since this is just a MR to keep Elite for 2011, with a few days to watch the leaves change, and it was all fine. So I go to print out my record, and it only has HALF the itinerary on it?! TUS - LAX and DEN - LAX. Strange....Since I need to email the itinerary tonight to someone, I went to my CO account to pull it up, and I keep getting error error error....

I call the Elite Desk to ask if my reservation went through and what is wrong with the record that it won't print properly. I get a terse, snippy reply, basically saying YES it went through - SHE can see it and there is NOTHING she can do. I told the CSR I knew there was nothing SHE could do, (just like there was NOTHING the CSRs this afternoon could do about the website), but could she please email me the itinerary. She said her system was done, and I would have to try again tomorrow.

Again, if it was the little bagel store down the road messing up my order, I wouldn't be so worried, but this is CONTINENTAL?

ok...I am better now...thanks for letting me voice my utter disappointment in CO....I feel like a mom who's A student was just suspended.....