But outing the hotel would essential put it on a boycott list based on what may be just one isolated case. How would such a hotel ever get off of the list?

It's my belief that the OP and others who have bedbug encounters in SPG hotels should also notify SPG so that SPG can watch for repeated problems at individual hotels. Another option is to file a report with the local health department.

If the hotel had not responded with any assurance that the complaint would be handled in a timely and appropriate manner, my feelings would be different. Sam P. Goodman, if you reported the problem to the restaurant and feel good about the fact that it was likely an isolated incident, I don't have a problem with you choosing to keep the name to yourself.