We truly appreciate the feedback regarding the time it took to receive a response to your inquiries for missing dining transactions. During this time, we were experiencing an unfortunate delay and realize that it has impacted the trust you have in us to address such matters. We would like to genuinely apologize for the inconvenience and let you know that we have taken the necessary measures to prevent such an occurrence in the future.



The ability for our members to receive support in a timely manner is of the utmost importance to us. While we cannot guarantee perfection, we can guarantee to do everything we possibly can to respond to questions and inquiries within 48 hours or two business days. If there are any outstanding issues that need to be addressed, please feel free to send a private message.

Jamie on behalf of Rewards Network