Originally Posted by
androobe
On the other hand, with regard to AA not warning you earlier about their requirements for boarding a flight to a a specific destination, I really don't see why they can't display this at the time of booking.
Originally Posted by
r415
Of course it's their own responsibility, not AA's, but that doesn't really matter, because the bottom line is that if putting up such information can allow AA to avoid even 1 single passenger taking up customer service time from a single complaint call, it's probably a worthwhile investment for AA.
Out of curiousity, let's say that AA does update their web site to prominently display whatever disclaimer you'd think is appropriate possibly including a link to TIMATIC.
Now - we all know that just because information is prominently displayed doesn't mean customers actually pay attention or remember it. Same situation ensues because the person who booked the ticket assumed that an onward ticket is not required.
Would the disclaimer on AA's web site change your reaction in any way?
In any case, it's a moot point because an international award ticket involving BA can't be booked online. The OP had to call AA to book by phone. Perhaps that means agents should remind the customer
(who is not the passenger in this case) about entry requirements and hope he tells the actual passengers.