Flight/Origin-Destination: AC785 YYZ-SNA
Date: Sunday August 29, 2010
Cabin: J
Status: AC/E

Pre departure
Was check in quick and efficient? No, due to the slow computers at the YYZ MLL on Saturday
Did you use priority security (if eligible) and if so, was it quick and efficient? Yes and as a NEXUS user customs was faster
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Since I had just arrived from YVR asked to use the showers in the MLL YYZ US lounge. Agent showed me to Shower Room 1. When I entered there was an unflushed toilet. I also noticed that several bulbs were burnt out making the room rather dark and uninviting. Two of the covers over the vanity lights was also missing.
Was priority boarding offered (if applicable to your status) and efficient? No, it was chaos. Simply everyone get on.
If there was a delay, did the gate agent provide timely updates? Told on boarding pass to show up at gate at 17:15. Board in MLL showed "on time". Arrived at gate at 17:00. No plane. GA arrives at 17:10, no announcement, board still shows "on time". 17:15 boarding time, still no plane at gate. 17:20 a tug brings a plane to the gate. 17:40 we all are told to board at the same time. Door at the end of the bridge is locked. Passenger goes back up ramp to tell the GA who comes down to unlock the door allowing us on the plane. 17:57 the door of the plane closes. No announcements made throughout the process

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? No
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket?N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground. No menus, oral menu given after take off. Orders taken by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Order at 6:27, hot towel at 6:40 with drinks & nuts, 6:58 meal followed immediately by ice cream and cookies.
How was the quality of all the meals? Same as outbound flight which I don't fully understand. Had the canelonni. Was okay, only at the noodle part. FA offered another meal, I declined. Ice cream and cookies were great.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments After a rough start the crew made the flight enjoyable. The SD was amusing especially since he kept pronouncing Santa Ana as "Santana". We told him at the end how to properly say the name of the city, but I agree it is confusing. What is the destination called: John Wayne Airport, Santa Ana, Orange County or all of the above and what are the FA's supposed to call it?