Flight/Origin-Destination: AC255 YEG-YVR
Date: Saturday August 28, 2010Cabin:
Status: AC/E

Pre departure
Was check in quick and efficient? Yes, OLCI
Did you use priority security (if eligible) and if so, was it quick and efficient? N/A Connecting flight.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes, first time at YEG MLL. Nice lounge. Internet also very slow here. Charges for non-AC pages, unlike YYZ
Was priority boarding offered (if applicable to your status) and efficient? Yes and yes
If there was a delay, did the gate agent provide timely updates? Posted boarding was 7:55, actual 8:05 no reason given

Onboard - J cabin:
Were the crew professional & well groomed? Yes and yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Yes
Was a pre-departure beverage offered on the ground? Yes, water and/or orange juice
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Newspapers on ground, no menu due to flight duration
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) 45 minutes
How was the quality of all the meals? I really like the cheese plate with fruit
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes


Post departure
If you have checked baggage, did it arrive within reasonable period of time? N/A

Overall experience/any other comments FA's work hard on these short flights to get everything done in the time allowed. FA announced the incorrect time upon landing in YVR. Alternate FA, in French, announced the correct time.