FlyerTalk Forums - View Single Post - Not sure how to send a "Thank You"
View Single Post
Old Sep 1, 2010 | 12:34 pm
  #6  
jlemon
FlyerTalk Evangelist
30 Countries Visited
1M
All eyes on you!
15 Years on Site
 
Join Date: Apr 2010
Location: LFT
Programs: AA Plat, lots of AA, AS & UA miles, former top level CO Elite (sigh...)
Posts: 11,567
Originally Posted by usa18dca
Apparently CO won't put any letters (compliment/complaint) into the employee's file if it's not e-mail/electronically sent...so all snail mail is thrown out...
It wasn't always this way......

I would send Gordon snail mail on my letterhead with compliments concerning staff and would then get a personal letter from him stating the employee would be notified of my comments....

Guess those days are long gone.
jlemon is offline