Originally Posted by
ba.com helper
Hi David_Doyle,
Thanks for your PM. We'll get your email address sorted and I'll be in touch. Just to confirm that the email address you use when you contact us via ba.com is case sensitive so you need to remember how you entered it the first time. We can reset it, which is what we will do in this case.
Thanks Dilly, much appreciated. As a comment though, I think this is rather restrictive and not very user friendly. I can't remember the last time I came across a similar problem on other websites and would urge that a solution to make email addresses case insensitive be considered as a future change.