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Thread: Flight cancelled, room charged, no points
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Old Aug 31, 2010 | 5:53 pm
  #3  
freeflyin
 
Join Date: Jan 2005
Programs: UA GOLD MM,WN CP A+list, HH Gold,MR LT Titanium
Posts: 2,184
This is a situation that, regardless of the rules, I think customer service needs to bend on. The room was paid for, regardless of whether the OP checked in or not. So ICHG got their money and had no added expenses due to housekeeping etc. Give the customer their points.
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