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Thread: Why does ba.com use case sensitive email addresses?
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Old Aug 31, 2010 | 5:48 am
  #5  
David_Doyle
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Join Date: Aug 2004
Location: London, UK
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Originally Posted by xxxxx
Why not just log in to your EC account and follow the link to customer relations from there, then everything is pre populated for you.
Sorry, I may be being thick here, but how do you get to that option?

Whether logged into EC or not, I click on 'Contact Us' at the bottom of each page on ba.com, then under Option 3 I choose the option 'Contact us to make a complaint' which causes me the pain.

There isn't an EC 'contact us' email form that I've seen, only telephone and postal address.
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