Just spent a maddening 15 minutes trying to submit a complaint on a recent flight.
Have logged into my EC account, and going through the 'Contact Customer Relations' links to the 'email form'
Submit the form and get the following message:
Account Creation Failed
There's a problem with your email address. We already have a record of that email address, but with different capitalisation. Our system is case sensitive. Caps lock might be on or you may have capitalised your name. Please try again or register a new address.
So, change my email address and try again. Fail.
Look at how the email address looks in my EC account and try again. Fail.
Try every other permutation I can think of for upper/lower case. Fail.
Try another email address, and get this message:
Question Submission Failed
'Reply from us?' requires a value.
'Your issue' requires a value.
'Cabin crew strike' requires a value.
'Street/P.O.Box ' requires a value.
'City/Town' requires a value.
'Postcode/zip code' requires a value.
'Country' requires a value.
Use the browser Back button to return to the previous page to correct these problems.
Wonderful. Click back button and all the information entered in the forms is lost.....
Have tried not being logged into my EC account.
Don't think I've come across case sensitive email addresses before, can anyone give a
good reason why ba.com does? And is rejecting every permutation possible a way of reducing customer complaints?
I'll probably PM Dilly to ask for his assistance.