Originally Posted by
DanTravels
Cons specific to retaining Hawaii-based customers:
Lost the upgrade certs NW would give Hawaii elites a few of, to make up for the fact that our EUA percentages would otherwise be super-low.
Amen to that! Hawaii elite upgrade certs were one of the few things that kept me with NW. Unfortunately our corporate preferred airlines is DL and most of our sites are in DL's turfs so I have to stick to DL.
Oh hai Dan!