Flight/Origin-Destination: AC1119 YYZ » YQR
Date: Aug 25/10
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes - on iPhone
Did you use priority security (if eligible) and if so, was it quick and efficient? no/no
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Average, as normal. Was in Amex lounge before, went downhill so made my way over to the MLL.
Was priority boarding offered (if applicable to your status) and efficient? Yes, no. Scrum of elderly, children, and E/SE/J
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Did not notice. - maps worked, but had no data.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? n/a, but offered to others.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? no to newspapers, yes to menus. Order taken in the air, by status.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Do not recall.
How was the quality of all the meals? Dessert and salad underwhelming, main average.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
Other than the scrum in boarding, a fine flight. Crew was friendly and upbeat.

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Flight/Origin-Destination: AC1119 YQR » YYC
Date: Aug 28/10
Cabin: Y
Status: E

Pre departure
Was check in quick and efficient? Yes - on iPhone. Given paper pass when I asked for MLL code at YQR "It is easier that way here"
Did you use priority security (if eligible) and if so, was it quick and efficient? no/no
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Better than I remember. Ample reading material.
Was priority boarding offered (if applicable to your status) and efficient? Yes / Yes
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - Y cabin:
Were the crew professional & well groomed? Initially. When a deadheading pilot came on, most all conversation was directed to him for the duration of the flight.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? n/a
Approximately how long after take off did it take for the first meal service/Onboard cafe to begin? 15 min
How was the quality of the meal/Onboard cafe? the corn chips and Diet Coke were fine, I guess.
Did the cabin crew offer water regularly throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments
While the FA was friendly initially, once the deadheading pilot came on board, they did not stop their conversation -- including the safety demo, take off, service, landing, taxi, etc...

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Flight/Origin-Destination: AC130 YYC » YYZ
Date: Aug 28/10
Cabin: J
Status: E

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? n/a
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. No soup. Draft was not working, but given the awful choices in beer, no loss.
Was priority boarding offered (if applicable to your status) and efficient? Yes / Yes
If there was a delay, did the gate agent provide timely updates? n/a

Onboard - J cabin:
Were the crew professional & well groomed? Yes.
If there was a delay, were you provided with timely updates? n/a
Was the IFE activated on the ground? Did not notice. - maps worked, but had no data.
Was a pre-departure beverage offered on the ground? Yes.
Did crew offer to hang your jacket? No.
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes / Yes. Order taken in the air, by row (back to front).
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Do not recall.
How was the quality of all the meals? Average.
Did the cabin crew continiously top up the beverage of your choice throughout the flight? No.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? n/a

Overall experience/any other comments

• Deadheading crew took 80% of all overhead bins, leaving other passengers to move items to Y bins.
• Lead was not interested in helping passengers find space.
• Lead was mostly interested in getting trough cabin as fast as possible, so she could sit down.
• Deadheading crew pushed themselves off the plane at landing to speed home.

Quite the different flight than my outbound.