I spoke today with the "BOSSW-Manager" who was quite interested in the in-flight experience provided by the flight attendants.

I provided the overall desire for consistency in the product. The manager countered that it all depends on corporate. Example, some flights are designated for hot towel service, while others are not. I countered that the passengers experienced it on one flight, but not on another. Then passenger is left wondering if they got a "bad" crew.

The manager would relay this on to corporate.

So, if the hot towels go away, you can all blame me.