As a follow up to the email, I received a call today from a senior customer service director in Tokyo who then spent the next 40-mins on the phone, listening to me babble on about everything from startnet blocking, to the benefits of B/M fares versus W fares re SWU's, to why are UA so cheap when it comes to catering, to the fact that their in flight wine list should simply be re-named "dogwash collections" and everything else in between that I could think of.

The poor woman.

I have no idea why someone from Tokyo called me when UA have a perfectly capable team here in Singapore.

She told me that she was going to send me her email details and that if I needed anything at all, to simply email or call her.

I don't reckon she understood 20% of what I was waffled on about, but as the saying goes, "it was the thought that counted..."

I was amazed that UA had someone call me. And from Tokyo. And someone who was prepared to listen for 40-mins.

If I was in Australia, (and I'm an Aussie), the call would have lasted all of 5-mins with the caller probably saying "you are the biggest pain in the a#@*" and hung up in disgust.

I enjoyed the conversation at least....