I've stayed at this property twice since it opened. While I really appreciate the convenience of the ORD Hilton, I'll be staying here again when the difference in rates is significant enough (replacing the Doubletree, two properties down the street, as my back-up property in the ORD-area). Admittedly my interaction with the employees has been limited to the front desk staff, but they've been extremely welcoming and seem enthusiastic about the property. I've not taken advantage of any of the dining options or shuttle, so no comments there. A reminder to anyone parking at the hotel, one can park either in the garage or the more convenient (IMO) parking lot between the hotel & River Road; the charge for either of those two self-parking options is the same.