Originally Posted by
worldctzn
Several points.
- Continental's flight was delayed by over 30 minutes.
- Flight landed well after midnight
- Continental did a switch-aroo on the Carousel after passengers had been waiting at the originally designated carousel for over 10 minutes.
- I had an infant and a 13 year with me
- The baggage desk was NOT open at 12:30 AM - so you are misinformed.
- At EWR it is indeed Baggage desk who handles this and NOT Customer Service - so you are misinformed. AGAIN.
- I did not notice the damage at 12:30 AM. Correct. I had 2 children who were very tired at 1 AM. Do you have children? Doesn't sound like it.
- I have in the past taken my Samsonite bag that was CRACKED by CO to a local Samsonite store for repair. All I needed was Reference number from Continental central baggage claims department. - so you are misinformed. AGAIN. Three strikes.
- Three Strikes. You are OUT already. However I thought I would add that as an ELITE member I expect to get better treatment by the airline in all aspects of my dealings with them. Just like I get Elite Access and upgraded to first classs(every so often). Do you know what it means to administer a loyalty program? Doesnt sound like it. Good bye.
My goodness
. This is
not a fight!!!! Please chill a bit. We do not come on here to fight each other but just to discuss mutual issues regarding CO. You will hear different views but please dont perceive them as personal attacks. I was not attacking you.
I do not sit here and blame you for not noticing your bags were damaged till you got home but just trying to understand the facts so we can be clear about the scenario we are discussing. What you describe changes the discussion a bit. We have all got home and noticed damage to our bags or something missing from the bags etc - stuff like this happens. If you had observed the damage at the airport and sought but did not find someone to report it to then that is a different scenario from the one now emerging. So it is not the case that you sought someone from CO and did not find anyone as your OP seemed to suggest. To say you sought help of CO at a CO hub and found no one is serious indeed - thankfully that was not the case as it now emerges.
And yes I do have children, and yes i have had damaged bags at EWR, and yes I did queue at the customer service line with an infant (and not the baggage claim desk) after a 7 hour transatlantic flight, and yes I was issued with a voucher
at the customer service desk and I did get my bag repaired. Sorry though it was not a Samsonite...
Please dont strike me out - I am a mere contributor to FT...there are far more important things to get worked up about in life or get struck for than a damaged bag.