Originally Posted by sfogate

I hate to inform you but Elite Status is not a factor in repairing damage, issuing a voucher for the damage or paying you for replacing the bag. All customers are equal.

I am sorry that you did not discover the damage due to being delayed by 30 minutes. That your children were tired and that CO failed to off load the bags on the carousel that they claimed they were going to.

Cracks in hard sided bags are not always covered. That why the agent needs to inspect the bag.