Originally Posted by
channa
Without commenting on the merits of your case, Elite treatment in situations is NOT one of CO's strongpoints. It's almost as if Elite status is not on their radar sometimes.
You are Correct. "Elite" has just become a label for CO. It is a feel good term. Try boarding a plane at EWR these days. You will find more ELITE members than non-elite in the "Elite Access" line. CO is also SELLING the Elite brand by offering Credit Card programs for which they are charging phenomenal annual fees - up to $375 a year. And in many airports they will have a "Elite Access" rug lying near the security checkpoints, but the entrance to that line will be closed. So it is all a SHOW !