Originally Posted by ani90

You still have not told us what damage your bag suffered.

There was a 5 inch crack on the hard shell. Obviously due to the bag being "tossed" around indiscriminately. Does that count as damage in your books? It doesnt matter if it does or not. It IS Damage.

I still cannot understand the relevance of being a GOLD elite and travelling 300,000 miles. Are you saying non-elites and silvers are less entitled to baggage repairs, or maybe that if you were a platinum and flown 2 million miles you would have been treated better?