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Aug 29, 2010 | 4:35 pm

#19

worldctzn

Join Date: Aug 2010

Posts: 23

Quote:

Originally Posted by ani90

Did you know the bag was damaged before you left EWR that day? There are always CO personnel at EWR 24h so how could there not be someone to report the damage to, even if baggage desk is closed? Besides at EWR IIRC, it is not the baggage desk that processses damage to baggage but the customer service desk.

If though you either did not notice the damage till you got home, or you decided to go home anyway because it was late, then maybe it is not realistic to expect CO to transport you back to EWR for baggage inspection. It is also not realistic that they have you go to a baggage repair shop as the repair person does not work for CO and cannot evaluate the damage, ascertain whether it is covered, and issue you with a repair voucher. It is certainly not realistic either that they accept and process the claim over the phone without seeing the baggage. If so I have quite a few old bags I would have them fix or replace.

I am not certain also what being a GOLD elite has to do with anything here or do you suggest silver or non-elites are less entitled to have their baggage repaired if damaged?

Several points.

Continental's flight was delayed by over 30 minutes.
Flight landed well after midnight
Continental did a switch-aroo on the Carousel after passengers had been waiting at the originally designated carousel for over 10 minutes.
I had an infant and a 13 year with me
The baggage desk was NOT open at 12:30 AM - so you are misinformed.
At EWR it is indeed Baggage desk who handles this and NOT Customer Service - so you are misinformed. AGAIN.
I did not notice the damage at 12:30 AM. Correct. I had 2 children who were very tired at 1 AM. Do you have children? Doesn't sound like it.
I have in the past taken my Samsonite bag that was CRACKED by CO to a local Samsonite store for repair. All I needed was Reference number from Continental central baggage claims department. - so you are misinformed. AGAIN. Three strikes.
Three Strikes. You are OUT already. However I thought I would add that as an ELITE member I expect to get better treatment by the airline in all aspects of my dealings with them. Just like I get Elite Access and upgraded to first classs(every so often). Do you know what it means to administer a loyalty program? Doesnt sound like it. Good bye.