"never" was a poor choice of words, expressed through my recent frustrations with them, which is unfair to the rest of the GP reps who are great! My apologies to GP reps who take pride in what they do for Hyatt.

Here are some examples:
3 different CS GP reps sorry cannot convert your BWB to 5000 points
1 CS GP rep said sure i can convert your BMB to 5000 points
2 different CS GP reps confirmed suite upgrade
2 different CS GP reps told me SOL for same suite upgrade mentioned above
2 of the same reps told me to call the hotel, international property re: my suite upgrade!

1 CS GP rep I asked for X amount of rooms, was given Y for that hotel
1 CS GP rep I followed with why i was given Y amount of rooms ,told me no it was X amount after I said i wanted X in the 1st place, then got an email stating it went from Y to X after the phone call ! ! (If i didnt catch this, it would have cost me 1 nights stay because I would have been outside the cancellation policy for that property)

However, there are some who has taken care of me very well, but its not the norm here. Im not asking for freebies, all i am asking is for someone to do their job correctly. 1 person went above and beyond to remedy the mistake of a GP rep and i great appreciate his efforts!

I will not jump ship like others who arent happy with their current 10K promo. However, I would like to see Hyatt address my concerns and make sure that all their CS GP reps are equally trained in current promos and procedures. S