I find myself double checking their work everytime i asked for a reservation change or adjustment. It seems like the rep never correctly inputs it into the system even when you receive confirmation over the phone that its "done" or "taken care of" This time it would have cost me a 1 night cancellation charge because they didnt allocated the proper # of rooms i need for my reservation. The rep that did change my reservation covered for the other rep who incorrectly adjusted my room quantity the 1st time. How do i know this? because my "update confirmation" email are different room qty from yesturday to today. When I originally called and asked, hey i booked 2 rooms why does GP account show 3? Their response is, oh no we have you assigned to 2. Then a follow up (5 minutes later) email shows 2 rooms compared to the night before when it showed 3.

Whats the deal here GP?