Almost instantly on emirateshub.com (after a day waiting - is someone watching us????) I receive this reply:


Hi freakstar,

Thanks for bringing this to Emirates' attention. The team would like to apologise for the confusion. E-rewards are an Emirates partner and they're offering you the opportunity to earn Miles when you answer surveys and polls.

But once you sign up you'll be dealing directly with E rewards and not Emirates- The surveys could be about anything and while you will earn a small amount of credit which can be converted into Miles each time you respond, the questions won't be directly linked to Emirates and some may not be travel related.

In comparison The Hub is a direct dialogue with the Emirates team and all topics are generated by Emirates or yourselves. We will also be rewarding members with a prize draw of 1x 15,000 and 3x 7,000 Miles each month and anyone who has contributed in a given month is eligible for this.

But we hope that the real incentive to take part in The Hub is the opportunity to influence the airline's decisions and improve your experience. The feedback you've given already has been really useful for the team and we'll be posting an update on this in the next week.


To which I reply:

I am sorry but this reply has confused me even more.

I received an invitation to join e-rewards from Emirates - they are your "partner" so are you saying that the input people give them does not count?

EDIT:

I have edited this as I have just worked out what is going on...basically, you have provided all our contact details to an independent company (but I got the email from you?) who are doing their own research? Although they are affiliated with you, they dont influence you. All you have done is sold your customers contact details?