Originally Posted by
why fly
Luggage... its been years since i had to claim... But its costly for AC.
What should have been simple was not so it ended up costing AC 3Xwhat it should have. However I suspect AC does this complicated baggage claim system to reduce baggage claims.
PS and if you think AC is Bad they make NZ look amazing by comparison. God help you if you lose luggage with NZ or try to make a claim
NZ was great for me. My luggage was lost (actually, UA had left it in SFO and it took 4 days to reach me). The baggage person at Auckland told me to go buy some clothes after wait period and when I came back with receipts totalling over $300, he told me that there was a limit, but he would reimburse me for everything. As I was going onwards in my travels, he said to leave info on my next destination and they would deliver it to me in case it did not reach me at my hotel in AKL. So ^ to NZ based on my experience
The worst experience I had was with LH. They made me check a bag intra-Europe that I had carried on TATL. At my destination in MAD, the (contracted staff) were next to useless, told me to come back tomorrow, and that I had to pick up my luggage. Tracking system could not find it. Eventually it showed up at the airport!