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Thread: Best way to Recognize an Employee
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Old Aug 23, 2010 | 10:00 am
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JDiver
Moderator: American AAdvantage
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The best way IMO is to write a snail mail letter to the GM detailing the reasons you felt the employee was exceptional (e.g. attentive, customer-oriented, did x and did y..., most ably represented your hotel and made my stay very special, etc.)

I believe Mark Williams is the current GM? Seems to be very receptive and oriented to customer comments and feedback.
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