Originally Posted by
LAChargers
I finally received a reply from United only saying that it would be submitted to the refund department. ...
good luck, seems you should get a partial refund
Originally Posted by
LAChargers
....According to United, we were boarded at 1038 for a 1048 departure. However, we were speaking with the gate agent for a few minutes before we were boarded. Plus, as mentioned, we were at the check-in counter about 10-15 minutes before that so United agents knew we were going to make the flight.
seems to confirm you were not at the gate at the 20 minute point which will cause your seating assignment to be released (as discussed earlier in the thread).