Originally Posted by mkasperzak

Wow! Just got a call from Kieth at United Airlines customer service responding to a recent customer satisfaction survey response I made about an in-operative power port on my FC seat on a 757. He provided real and honest information about the problem: ie that they were aware of the issue, but that given the merger and the uncertainty of keeping 757's, nothing was likely to be done. I was stunned not only that they called me back, but were honest about the lack of follow-up. So much better than "we value your business..."