Stayed here 8-14 to 8-15. Booked (and paid for) a Deluxe 1K, noticed on app that I was downgraded to a Deluxe 2Q because the 1K was 'easier to sell'. Had to call Plat Concierge to get it back to 1K. Junior and PH suites both available, and girl at front desk told concierge that they just don't upgrade anyone into those....even though they had given me the Junior Suite before. VERY disappointing.