Flight/Origin-Destination: AC132, YVR-YYZ
Date: Aug 19
Cabin: J
Status: Elite

Pre departure
Was check in quick and efficient? Yes
Did you use priority security (if eligible) and if so, was it quick and efficient? Used the so-called Fast-Track lane at YVR, but it was neither quick nor efficient. All eligible users were funneled into one lane at security, and it was a fairly long line with several stroller and wheelchair groups in it. It took 20 mins to get through to the other side. The priority lane set-up at YYZ seems to be much more efficient.
Did you use the Maple Leaf lounge and if so, any feedback in regards to service, food and drinks? Yes. Time was limited due to the aforementioned security lineup but I did have a quick pint of Guinness. I do miss the days of local beer on tap at each MLL though.
Was priority boarding offered (if applicable to your status) and efficient? Yes. I arrived at the gate approx. 10 mins after stated boarding time. Boarding had commenced and I by-passed the crowd and walked straight up to the priority boarding lane.
If there was a delay, did the gate agent provide timely updates? N/A

Onboard - J cabin:
Were the crew professional & well groomed? Yes
If there was a delay, were you provided with timely updates? N/A
Was the IFE activated on the ground? Don't recall, I was in J and didn't deploy my screen until the safety briefing.
Was a pre-departure beverage offered on the ground? Yes
Did crew offer to hang your jacket? N/A
Were newspapers & menus distributed and meal orders taken (Please specify when meal orders were taken - on the ground or in the air)? Yes to all three, meal orders taken in the air.
Did crew offer a hot towel prior to the meal service? Yes
Approximately how long after take off did it take for the first meal service to be completed? (From takeoff to all items collected) Approx 2 hours. I was in the J mini-cabin and it was nearly an hour after take off before the first bar service got to me. After that things were quite efficient though.
How was the quality of all the meals? Decent.
Did the cabin crew continuously top up the beverage of your choice throughout the flight? Yes.

Post departure
If you have checked baggage, did it arrive within reasonable period of time? My bag arrived 9 mins after I got to baggage claim. The bags from the earlier YVR flight had not yet arrived so there was a large crowd already there. Bags from that flight came out first, and then my bag was one of the first out from flight 132.

Overall experience/any other comments
-After take-off several pax experienced IFE problems, myself included. After trying a few individual resets the SD did a system-wide reset and everything seemed to work fine after that.
-One complaint: IFE was shutdown prior to descent. While we have to close the screens in J anyway I usually like to listen to the XM or audio library at this point.
-Overall a good flight and good crew. The delay in starting bar service at the beginning of the flight was at least partially due to a period with the seat-belt sign on due to turbulence.