FlyerTalk Forums - View Single Post - Hilton to close California call center, cut 300 jobs
Thread: Hilton to close California call center, cut 300 jobs
View Single Post
Old Aug 18, 2010 | 12:52 pm
  #11  
CAlex
10 Countries Visited20 Countries Visited30 Countries Visited15 Years on Site
 
Join Date: Nov 2008
Location: SF Bay Area
Programs: TK Gold, AA peasant, HH Lifetime Diamond, IHG Diamond
Posts: 1,683
A call-center operates 80% on good and clear rules, and 20% on good people. As long as they keep focus on the 80%, the change will pay off, with little impact for customers.
CAlex is offline  
Reply