I'm not trying to diminish the problems you and others have experienced the last few years. My blood would probably be boiling too if I had to deal with all of the problems that have occurred in recent years. Fortunately, I was not adversely impacted by the nightmare caused by the flight reductions in 2008 and the on-going issues with the call center.

Part of the problem with the call center has less to do with staffing levels and more to do with the constant schedule changes Frontier makes. I actually brought this problem up with someone from Midwest the day the brand announcement was made and was assured that steps were being taken regarding how schedule changes are handled. The goal was to ensure that no action would be needed on the part of the customer when minor tweaking is done (such as when a departure time is changes by 5 minutes). Obviously this is not happening and there's really no good excuse for why steps haven't been taken to address this problem.

The point I was trying to make was that that Republic purchased an airline that was on life support and has done a decent job in improving the customer experience when you consider all factors. There's still significant work that needs to be done but things have certainly improved since last summer.